Refund Policy

 
 

Thank you for shopping with Just Tokyo. We strive to provide you with high-quality products and services. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds and returns.

1. Digital Products

All digital product sales are final. Once a digital product is purchased, it cannot be returned or refunded. Please ensure that you review the product description and any available previews before making a purchase.

2. Clothing and Apparel

All clothing and apparel sales are final. We do not accept returns or offer refunds for clothing items. Please refer to product descriptions to make an informed purchase.

3. Faulty, Not as Described, or Non-Functional Products

We stand behind the quality of our products. If you receive a product that is faulty, not as described, or does not function as intended, you may be eligible for a full refund. To request a refund for such products, please follow these steps:

  • Contact our customer support at info@justtokyo.co within 7 days of receiving the product.

  • Provide detailed information about the issue along with supporting evidence such as photos or videos.

  • Our team will review your request and determine whether it qualifies for a refund.

  • If approved, we will initiate the refund process, which may take 3-7 business days to complete.

4. How to Contact Us

If you believe you are eligible for a refund based on the conditions outlined above, please contact our customer support at info@justtokyo.co. We are here to assist you and address any concerns you may have.

5. Exclusions

Please note that the following situations are not eligible for refunds:

  • Change of mind or personal preference.

  • Incorrectly provided shipping address.

  • Compatibility issues due to the customer's device or software.

  • Unauthorized use or sharing of digital products.

6. Modifications to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

By making a purchase from Just Tokyo, you agree to abide by this refund policy.